PRIVACY POLICY

We, A3 Plus, are registered at Gr Floor, Mangalay Apartments, Alkapuri, Vadodara, Ahmedabad 390007, here in after referred to as Carowlers. At Carowlers, we respect your privacy & value your trust.

You represent that you have read understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public

In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to grievance@carowlers.com. The complaint shall be redressed within a period of 1 (one) month.

General

We do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with partners or vendors who are engaged by us for providing car services or accessories from time to time. Any emails and/or SMS sent by Carowlers will only be in connection with the provision of agreed services & products and this Privacy Policy. In case we receive legally-compliant request to disclose your personal information, then we reserve the right to do so.

Personal Information

In connection to the services offered by Carowlers, personal information means and includes all information that can be linked to specific individual or to identify any individual, such as name, mobile number, email-id, credit card number, debit card number, card holder name, expiration date, account details that may have been provided by user to access the services. While browsing the Carowlers website, it may collect information regarding Internet Protocol (IP) address of computer, Internet Service Provider (ISP) you are using and anonymous statistical data.

Using Personal Information

Carowlers uses the information provided by you to share offers based on your interest, location and past history. These offers help you save your money and experience great service. Carowlers also uses this information to provide you services you requested for, to troubleshoot issues you may come across while using our service, to resolve disputes, to customize your experience, to communicate with you updates, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Carowlers uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.

Whatsapp Communication

We give our consent to receive transactional communications from Carowlers over WhatsApp channel on booking order through app and website.

Security

Carowlers has stringent security measures in place to protect the loss, misuse and alteration of the information under its control. Once your information is in Carowlers's possession it adheres to strict security guidelines, protecting it against unauthorized access.